How long will it take for me to receive my
5-10 business days, most orders shipped same day from
Which methods of payment do you accept?
Visa, Mastercard, Discover
How much do you charge for shipping?
Click here to check
Can my order be shipped to a PO box?
No, sorry for any inconvenience, but
UPS and FedEx will not ship packages to P.O. boxes.
How can I be sure of the quality of the product
Every item we sell is guaranteed. We
have been in business for over eight years.
How do I exchange or return an item?
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we
will either replace the broken parts if possible or ship out a new
one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express ship
We work hard to make your shopping experience at Pondepot.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes
about 10 business days for us to receive the returned or exchanged
product back from you. Within 72 hours of receiving the item back
in our warehouse, you will receive an e-mail that reflects that your
credit card has been credited.
All refunds granted are for the purchase price of the
product only and can only be issued to the credit card used at purchase.
* Notice: Some products such as custom made
items cannot be returned or exchanged unless item was received defective,
damaged or broken.
Canceling Your Order
If you have placed an order and would like to cancel it, please email
us at admin@Pondepot.com within
FOUR hours of placing your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer service
will do all that we can to stop the items from being processed and/or
shipped but there is no guarantee that we will be able to stop it in
Please allow us 10-14 days once we have received your
return to process and credit your credit card.